Overview
Senior Digital Product Owner – Commercial & Personal Injury – 12 Month Fixed Term Contract. Location: Sydney, Melbourne, or Brisbane.
About the Role
Are you passionate about digital transformation and customer experience? Suncorp is seeking a Senior Digital Product Owner to join our Commercial and Personal Injury (C&PI) team for a 12-month fixed term contract. This role can be based in Sydney, Melbourne, or Brisbane.
As a Senior Digital Product Owner, you will drive the delivery of key business initiatives across our C&PI sales applications. You'll be accountable for enhancing digital assets, ensuring regulatory compliance, and optimising customer experiences within our Insurance business. Your leadership will be instrumental in a major Commercial Sales application upgrade project, with opportunities to lead other digital sales projects throughout the year.
Key Responsibilities
* Lead squad and technology teams in the Commercial replatforming project to upgrade sales applications.
* Plan and deliver projects/initiatives, ensuring continuous optimisation of the digital customer experience.
* Ensure regulatory compliance within C&PI sales funnels.
* Develop and deliver the digital experience program of work and roadmap to meet business targets.
* Oversee successful delivery and implementation of solutions, including acceptance criteria, testing, and release activities.
* Maximise squad value, enabling effective, high-value solutions.
* Gather, analyse, and refine requirements in collaboration with stakeholders and project teams.
* Represent the business in technology, enhancement, and defect prioritisation.
* Maintain oversight of a portfolio of initiatives and provide regular status updates to stakeholders.
* Act as the primary liaison between stakeholders, customers, and squads to ensure alignment and transparency.
* Collaborate with Digital Customer leadership and other Product Owners to maximise efficiency and value.
* Build strong relationships with customers, placing their needs at the heart of decisions.
* Proactively identify and manage risks, issues, and blockers, promoting strong risk maturity and awareness.
About You
* Relevant tertiary qualification in Technology or Commerce/Marketing (desired)
* Product Owner Certification (desired)
* Minimum 8 years in insurance and/or financial services
* Minimum 4 years in the Digital Domain (Design/UX, Conversion, digital best practices)
* Minimum 4 years in Customer experience management
* Minimum 4 years working with Technology delivery teams, asset management, APIs
* Minimum 4 years project delivery experience
Key Skills & Competencies
* Strong project delivery leadership in Agile environments
* Business acumen and understanding of key business drivers
* Technical literacy in digital products and assets
* Strategic and digital portfolio planning
* Advanced data literacy and analytical skills
* Excellent communication and stakeholder engagement
* Negotiation and influencing skills, including with senior leadership
* Adaptability to fast-paced, continuously changing environments
What We Can Offer You
* Discounts and offers on a range of insurance products
* A range of flexible working and leave options
* Invest in your brighter future with ongoing study support and career development programs
* Give back to our communities with payroll giving, donation matching and paid volunteer leave
* Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
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