Yo Phoria operates as a popular hospitality business near the Cairns Esplanade with a strong customer focus around tourists, locals, families and walk in foot traffic in Cairns City. Due to a manpower need, they require a full time Retail Manager to manage their store.
The Role
The retail manager will report to the owner and all store team members will report directly to manager. The successful applicant will be someone who can and will maintain key relationships with store team members, owners, customers, and suppliers. This role is a full time position with an annual salary set at $76,600 plus superannuation, and is based in Cairns city in QLD.
Responsibilities
* Manage daily retail operations, including opening and closing, customer service flow, staff allocation, product presentation and POS control
* Supervise the self serve frozen yoghurt and acai service model, ensuring machines, topping stations, fruit displays and payment processes run smoothly
* Coordinate staff rosters based on customer traffic, school holidays, weekend demand, tourism flow and evening dessert rush
* Maintain stock control for yoghurt mix, acai ingredients, fresh fruit, toppings, packaging and store consumables to support peak trading periods
* Train staff in customer service, hygiene procedures, allergen awareness, product handling, topping station control and upselling
* Monitor product wastage, stock rotation, portion control and gross margin across yoghurt, acai, toppings and consumables
* Ensure compliance with food safety, hygiene, cleaning schedules, workplace health and safety, and council requirements
* Handle customer feedback, complaints and service issues to protect the store's reputation and repeat customer base
* Support promotions, local marketing and seasonal offers to attract tourists, families, students and local customers
* Review sales trends, customer preferences and slow moving products to improve stock planning and store offering
* Maintain equipment readiness, including yoghurt machines, fridges, freezers, weighing scales, POS systems and display areas
Requirements
* A relevant AQF associate degree, Advanced Diploma or Diploma in relevant field
* Minimum 12 months' experience multi outlet retail experience at a Managerial level
* Minimum of 12 months people management experience
* Minimum of 12 months' in store merchandising, ensuring product placement aligns with store layout and customer preferences
* Minimum of 12 months' experience in using retail management systems, POS systems
* At least 12 months' experience supervising staff rosters, customer service standards, cash handling and daily store operations
* Minimum 12 months' experience managing stock control, supplier ordering, wastage reduction and product availability
* Strong operational management background
* Ability to embrace change at a store level and instil a culture of excitement
* Demonstrated VM / volume stock management abilities
* Passion for driving customer service
* Good time management and attention to detail
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