IT Technician Job Description
We are seeking a skilled IT Technician to deliver advanced IT support and ensure reliable, high-performing on-site operations. The successful candidate will maintain and troubleshoot IT infrastructure, collaborate with cross-functional teams, and support the integration of IT and OT systems in a fast-paced, technically demanding environment.
* Provide first-line support for hardware, software, networking, and remote access issues, ensuring timely resolution and minimal disruption to operations.
* Maintain servers, backups, and data integrity to prevent downtime and ensure business continuity.
* Manage hardware refresh cycles, software deployments, and on-site installation or configuration of new technologies to optimize system performance and user experience.
* Collaborate with local, regional, and global IT teams to align on best practices and share knowledge, promoting a culture of innovation and excellence.
* Partner with stakeholders to identify process improvements and promote user adoption of global applications, driving business growth and efficiency.
Key Skills and Qualifications:
* Strong technical skills, including proficiency in hardware, software, and networking fundamentals.
* Excellent problem-solving and analytical skills, with ability to troubleshoot complex IT issues.
* Effective communication and collaboration skills, with ability to work across functional teams.
* Ability to adapt to changing technology landscape and stay up-to-date with industry trends and best practices.
* Strong customer service skills, with ability to provide excellent support and ensure high levels of user satisfaction.
Benefits:
The successful candidate will enjoy a range of benefits, including:
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* Collaborative and dynamic work environment.
* Opportunities for career growth and advancement.