**IT Support Technician**
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an _Experience of a Lifetime_ to our guests _and _our employees. You're brave, ambitious and passionate and we want you on our team. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The perks start with a free lift pass, but as a Vail Resorts Australia employee, that's just the beginning. Think free group lessons with our qualified snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!
You will be required to assist with the support of critical IT systems as well as provide end user support. This includes support of the point of sale system, Microsoft Windows, Microsoft Office365, networking hardware, RFID access gates, live webcams, desktop computers, laptops, tablets, printers, VoIP telephony, iOS & Android mobile devices and more.
**In a typical day in this role, you might**:
- Carry out predefined daily checks on allocated sites within the agreed Service Level Agreements
- Deliver a positive and proactive customer service in-line with the IT Service culture and mission
- Deliver effective and professional communication with business users regarding IT incidents and requests in line with IT communication procedures
**To be considered for this role, you should have**:
- Prior relevant experience and/or qualifications in the IT industry
- Organisational skills, perseverance and problem-solving abilities
- Technical troubleshooting skills
- Prior ski industry and/or tourism industry experience is desirable but not mandatory
**As part of our team, you will be expected to**:
- Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Positive, Serve Others, Drive Value and Do Right
- Provide an experience that creates a desire for our guests to return
- Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
- Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors
- Employment start dates will vary depending on the role and snow conditions, but most roles start in June and finish in late September._
At Vail Resorts Australia one of our core values is Be Inclusive.
**Join our team and experience the outdoors like never before. Your adventure starts now.
📌 It Support Technician (Winter 2023)
🏢 Mount Hotham Skiing
📍 Western Australia