Key Responsibilities:
* Resolve complex technical issues to minimize downtime and ensure optimal system performance.
* Conduct routine maintenance and repairs to keep equipment running efficiently and safely.
* Stay updated with the latest technologies and develop new methods to improve service delivery and operational efficiency.
* Lead training sessions to improve the technical skills of the service team; promote collaboration and open communication.
* Develop and implement initiatives to enhance system performance, reduce downtime, and increase efficiency.
* Mentor junior technicians and support their professional growth.
* Champion a safety-first culture and ensure compliance with OH&S procedures.
* Manage inventory audits and procurement systems; support maintenance planning and analyze parts usage and asset performance.
* Facilitate relationships with departments, liaise with suppliers and subcontractors, and drive performance improvement.
About You
* Degree or certificate in mechanical/electrical engineering or related field (preferred).
* Proficient in CMMS/WMS/WCS and industry-related software.
* Experience with automated systems and strong electro-mechanical skills; fault-finding on field devices and mechanical components.
* Customer-oriented to minimize disruptions and ensure client satisfaction.
* Strong analytical skills for data interpretation and diagnostics.
* Proven leadership in supervising service teams.
* Excellent written and verbal communication skills; ability to mentor and guide team members.