We are seeking a dedicated Service Delivery Manager who is responsible for service management and support of all clients' applications and system services. This role requires strong leadership skills to oversee the technical support of client applications, manage stakeholder, vendor, and partner relationships, and conduct regular meetings with business stakeholders to identify root causes of issues impacting the user base.
Key Responsibilities
* Provide service management leadership overseeing the technical support of our clients' applications.
* Manage stakeholder, vendor, and partner relationships.
* Ensure applications and services are delivered to business requirements.
* Conduct regular assessments of Continuous Integration/Continuous Deployment toolsets in conjunction with delivery teams to improve speed to market while maintaining system stability.
* Knowledge of SDLC, software package integration, and the information technology industry.
* Good understanding of ITIL practices, IT operations, and ITSM tools.
* Coordinate audit activities between service providers and auditors.
* Identify risks to application availability and security, supporting efforts to eliminate or reduce exposure to these risks.
* Assess readiness of new/changed applications and endorse transitions to support.
* Provide direction and support to Application Managed Services Providers in addressing escalated operational issues.
* Participate in change control boards to minimize production risk.