Technical Support Role
This is an exciting part-time opportunity to be part of a high-performing team who are passionate about creating a seamless customer experience for clients in Adelaide.
We are seeking a skilled System Analyst with a minimum of 3 years of experience in RESTful Services, automation tools and excellent vendor management skills. The ideal candidate will have a Bachelor's degree or equivalent in software development and demonstrate a strong understanding of systems development life cycle.
The successful candidate will lead a small group of developers and provide exceptional written and verbal communication skills. We value diversity and actively encourage people from diverse backgrounds to apply.
As a Technical Support Specialist, you will play a critical role in ensuring the delivery of exceptional customer service and support to our clients.
Key responsibilities include:
* Providing technical assistance via phone, email or chat to resolve client issues.
* Collaborating with cross-functional teams to identify and resolve complex technical problems.
* Developing and implementing process improvements to enhance client satisfaction and operational efficiency.