Front Office Receptionist Job Description
We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team. As the face of our hotel, you will be responsible for welcoming guests and making them feel at home.
Your primary objective will be to manage front desk duties, including administration and providing local advice. You will also be expected to contribute to a positive guest experience through proactive problem-solving and organisation.
To succeed in this role, you must possess strong people skills and authentic charisma. A positive mindset and ability to adapt to whatever comes your way is essential.
Responsibilities:
* Customer Service: Provide exceptional customer service and make guests feel welcome.
* Front Desk Duties: Manage front desk duties, including administration and local advice.
* Problem-Solving: Contribute to a positive guest experience through proactive problem-solving and organisation.
Qualifications/Desired Qualities:
* Strong People Skills: Strong people skills and authentic charisma.
* Positive Mindset: A positive mindset and ability to adapt to whatever comes your way.
* Flexibility: Ability to balance passion, drive, and flexibility in daily tasks.