About this Role:
This position is ideal for an experienced customer service professional who is looking to transition into IT. As a Service Desk Analyst, you will play a vital role in delivering IT support across our organization.
Key responsibilities include:
* Providing first contact and support for incoming incidents and service requests
* Troubleshooting issues using remote tools and diagnostic utilities
* Elevating complex problems with accurate documentation
* Maintaining articles in the IT Service Desk Knowledgebase
* Contributing to a team environment and identifying opportunities for continual improvement
Requirements:
To be successful in this role, you will need:
* Australian working rights, valid for at least 12 months from time of employment
* Working knowledge of common IT hardware, software and applications used within a corporate environment
Benefits:
We offer a range of benefits, including access to novated lease options, rewards portal discounts, fitness passport program membership, employee assistance program services and development pathways.