Regional Inbound Performance Manager
This role is essential to drive process stabilization, standardization and continuous improvement for the Australian Customer Fulfillment Network. To establish best in class network performance across all Inbound process paths, this role will work closely with other departmental Amazon Customer Excellence Systems (ACES) members, launch teams, operations engineering and reliability and maintenance (RME), Vendor, FBA, Safety and IT teams.
The role would act as a consolidatory Inbound subject matter expert (SME) for the Australian network. This knowledge and experience will be leveraged to provide consultation and drive improvement in the Inbound space across all FC's in Australia.
Key responsibilities include:
Required skills and qualifications:
- SME level Inbound FC experience
- Degree from an accredited institution
- Experience from Industrial Engineering, Business Process Engineering, Quality, Operations or Logistics
- Project Portfolio Management experience
- Cost variation/Cost saving experience within a similar industry
Preferred qualifications:
- Strong professional experience with Lean, Six Sigma and Kaizen methodologies
- Relevant knowledge of change management and continuous improvement methodologies
- Strong ability interpreting & communicating analytics and presenting to senior leadership
- Excellent communication skills and detail orientation
- Ability to thrive in a fast-paced environment
- Ability to motivate a team
Benefits include a competitive remuneration package, participation in the company stock plan, Group Life and Salary Continuance insurance, highly subsidized private health insurance, Amazon Employee Discount, and up to 20 weeks paid parental leave, amongst others.
Acknowledgement of country: Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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