Customer Service Role
Manage a high volume of inbound customer calls.
The role involves accurately processing orders received via phone, email, fax, and online channels.
* Make outbound calls to follow up with customers, confirm orders, and share product updates.
* Communicate with customers about stock availability and suggest suitable alternatives.
* Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
* Promote our extensive product range during customer interactions.
We are looking for someone with:
* A professional phone manner and strong ability to build lasting customer relationships.
* Exceptional time management and organisational skills.
* A problem-solving mindset with attention to detail.
* Confidence in selling and negotiating with customers.
* A clear understanding of the full service cycle from order to delivery.