**Job Opportunity:** Technical Support Specialist
In this role, you will be responsible for delivering exceptional technical support to clients. Your main objective is to resolve technical issues in a timely and efficient manner, while ensuring all information is captured for future reference and analysis.
Key Responsibilities:
* Provide technical assistance to clients via various communication channels.
* Identify and troubleshoot technical issues to ensure prompt resolution.
* Capture and document all relevant information in the Call Management System.
Requirements:
* Bachelor's degree in Computer Science or related field.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment.
Benefits:
* A competitive salary package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
Additional Information:
* This position requires excellent time management and organizational skills.
* You will need to be able to multitask and prioritize tasks effectively.