Technical Specialist - Cloud and Datacentre
Technical Specialist - Cloud and Datacentre
T echnical Specialist – Cloud and Data Centre
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
In your role, you will play an integral role in maintaining the Technical Services Catalogue (TSC) along with associated technologies and infrastructure. Developing and driving adoption of standards, tools and technologies for deployment and support teams are crucial to the success of this role. You will facilitate the delivery of Managed Services and support solutions comprising of Cloud and Data Center based platforms to Optus Enterprise and Government customers including incident management, problem management and Change planning and control as well as disaster recovery.
* We will only be considering Australian Citizens and Permanent Residents for this role*
Your Day-to-Day
* Help us keep our critical infrastructure and customer systems running smoothly by ensuring important issues get the attention they need.
* Play a key role in keeping our customers happy by communicating clearly, sharing your knowledge, and responding promptly
* Contribute to our exciting journey in supporting c utting-edge cloud computing, b ackup and on-site technologies within our next-generation data c entres .
* Learn and work within a structured environment that follows standard IT service management practices (based on ITIL principles).
* While certifications from major vendors or systems (like Windows, VMware, & Linux) are a plus, they're not a must-have – we value your potential to learn and grow!
* Act as an escalation point for more complex cloud computing and data centre issues that Tier 1 teams may encounter .
This role operates between 7 am and 7 pm, Monday to Friday, with shifts provided at least four weeks in advance. There may be occasional after-hours work for planned changes, and you'll have opportunities to earn 'on call' allowances and overtime
What We're Looking For
We're keen to hear from individuals who are enthusiastic about technology and eager to learn. While previous experience in networking is beneficial, it's not essential. What's more important is your:
* Strong problem-solving skills and a proactive approach .
* Excellent communication and interpersonal abilities.
* Willingness to learn and contribute to a team environment .
* Ability to follow processes and guidelines.
* A genuine interest in the world of network operations and data centres .
What’s in it for you? :
* Accessible employer with wheelchair access
* Inclusive paid parental leave, up to 16 weeks for the primary care giver
* All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
* 25% monthly service discount and $80 monthly bill rebate plus additional benefits to over 400 retailers Australia-wide
* Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
* Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
Ready to take the first step in your tech career? Apply now!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours .
For more information on Diversity, Inclusion & Belonging at Optus, please visit
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Telecommunications
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