Overview
The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva’s customers across Australia and Current Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva’s laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments. This is a field-based role working remotely, with access to a local office in Mount Waverley. The position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team.
What You Will Do
- Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of Cytiva’s lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, Xcellerex systems, etc., ensuring compliance with GMP standards.
- Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
- Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
- Collaborate with teammates and technical experts to continuously grow technical skills and work with the broader team (including sales, product, and customer service) to deliver exceptional service.
- Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
- Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who You Are
- You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
- You have strong hands-on technical skills with proven experience in troubleshooting and problem-solving, and the ability to quickly learn and support a wide range of products.
- You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
- You have keen attention to detail and a robust interest in working within GMP-regulated environments supporting critical therapeutic drug production.
- You are passionate about the life sciences industry, customer-focused, and thrive both independently and as part of a remote, cooperative team.
Travel, Motor Vehicle Record & Physical/Environment Requirements
- Ability to travel – an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
- Ability to lift, move, or carry tools and equipment and perform service tasks on benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
- Must hold a valid driver’s license with an acceptable driving record.
Nice to Have
- Experience working in GMP environments or supporting customers in regulated industries.
- Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit
#J-18808-Ljbffr
📌 Technical Service Engineer
🏢 Cytiva
📍 Melbourne