Job Category: Community Services and Development
Job Description
About the Role
The Service Manager – Bunbury CSRU plays a critical leadership role in overseeing the delivery of a contemporary, recovery-oriented 15-bed residential mental health service. This service supports adults with complex mental health needs for 12–24 months. You will lead a team to deliver high-quality care, maintain compliance with all relevant standards, manage key stakeholder relationships, and foster a strong, person-centred service culture.
Service Delivery & Program Oversight
* Lead the delivery of a person-centred, recovery-focused program in line with Richmind WA's policies and procedures.
* Ensure service compliance with contractual obligations, clinical guidelines, and licensing requirements.
* Coordinate internal operations to meet service targets, accreditation standards, and client outcomes.
* Implement and lead cultural and organisational change initiatives to improve service delivery.
* Provide ongoing leadership, supervision, and performance management for team members.
* Conduct recruitment, onboarding, and professional development activities.
* Support a positive team culture based on collaboration, accountability, and continuous learning.
* Manage employee grievances and disciplinary actions in line with organisational policy.
Stakeholder & Relationship Management
* Represent Richmind WA in networks, committees, and working groups.
* Foster internal collaboration with other service managers and organisational departments.
* Oversee service budgets, ensure responsible expenditure, and maintain accurate financial records.
* Provide timely reports and updates to senior leadership on service performance, risks, and opportunities.
* Support the development and review of policies, procedures, and work instructions.
Strategic Leadership & Continuous Improvement
* Contribute to the organisation's strategic goals and quality improvement initiatives.
* Support service innovation and best practice through data-driven decision-making and self-audit processes.
* Lead internal projects and participate in organisational planning activities.
Desired Skills and Experience
About You
To be considered for this role, you will need to have;
Qualifications and Certificates
* Relevant degree in Social Work, Occupational Therapy, Psychology, Nursing or similar human services field.
* Current National Police Clearance Certificate (no older than six months)
* A valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation)
* A current working with Children Check
* A valid Driver's licence
Skills and Experience
* Minimum 3 years' experience in leading teams within mental health, AOD, or related services.
* Proven experience in program delivery, compliance, and stakeholder relationship management.
* Strong understanding of change management and quality improvement processes.
* Adaptive leadership and team management skills.
* Excellent interpersonal and communication abilities.
* Process driven, with an understanding of clinical governance
* Financial literacy and experience managing program budgets.
* High emotional intelligence and resilience.
* Culturally competent and inclusive practice, especially in working with Aboriginal and Torres Strait Islander peoples.
* Alignment with the values and purpose of Richmind WA.
* Lived experience of mental health recovery or as family members of people with a lived experience of recovery is desirable
* Positive attitude towards people experiencing mental distress.
* The ability to live RW values in all workplace tasks and interactions.
* Pro‐active individual who is enthusiastic and committed to upholding RW values and principles
This role is full-time working Monday to Friday.
On-call rotation responsibilities is part of the role every 5-6 weeks. On-call swings are 4 or 3 nights.
Benefits
Our exciting and rewarding careers offer:
* Excellent work-life balance in a supportive environment
* Salary packaging up to $18,640 which allows you to pay approved expenses from your salary before tax, you pay less tax, your take home pay increase
* Four weeks annual leave, with an opportunity to purchase additional leave, conditions apply
* Two additional leave days, Birthday and Wellbeing leave, per calendar year
* Long service leave benefits after 5 years' service
* Opportunities for learning, development, and advancement
* Access to LinkedIn Learning
* Access to our Employee Assistance Program (EAP)
* Core Training is provided to all employees, staff and volunteers.
#J-18808-Ljbffr