Job Title: Customer Care Coordinator
Company Overview:
WS Audiology is a global leader in the hearing aid industry, partnering with colleagues in 130 countries to bring back hearing for millions worldwide.
We operate a network of hearing stores equipped with the latest technology and staffed by the best people. Our track record shows we support progressive career pathways for employees to grow and develop in their chosen fields.
The Role:
* Engage with customers through phone, email, and in-person interactions, providing product information and answering inquiries.
* Schedule appointments for hearing assessments and consultations with expert audiologists.
* Guide customers through our innovative range of hearing devices and accessories.
* Resolve customer concerns efficiently to leave a positive impression.
* Contribute to local marketing efforts to promote our clinic and services.
* Perform minor hearing aid repairs (training provided).
Requirements:
* A minimum of 2 years' experience delivering customer service in retail or allied health environments.
* Good computer literacy and ability to navigate various software programs (CRM, appointment management, etc.).
* Attention to detail, solid administrative background, and collaborative spirit.
* A positive, team-oriented attitude with ability to work independently when needed.
Benefits:
* A competitive remuneration package.
* Ongoing training and continuing professional development.
* Clinic incentives available throughout the year.
* Paid Parental Leave.
* Hearing Aid Benefits available to Employees, Family, and Friends.
* Access to Employee Assistance Program at no cost.