WorldFirst, part of Ant International, is a leading global fintech business supporting companies with international payments, currency solutions, and cross-border financial services. Ant International is the global business group behind Alipay, one of the world's largest digital payment platforms originally established within Alibaba Group.
Through its World Account platform, WorldFirst helps businesses simplify international trade, manage global payments, and operate more efficiently across marketplaces, supply chains, and cross-border business ecosystems. Today, WorldFirst serves more than one million customers worldwide and is connected to over 100 global marketplaces.
Role Overview
As a Key Account Manager, you will play a key role in growing WorldFirst's presence across Australia and New Zealand, with a focus on acquiring and managing strategic mid-market and enterprise merchants.
While e-commerce remains a key focus area, this role also supports a broader range of industries, including service-based businesses with international payment and cross-border operational needs. You will work closely with business owners, founders, and senior decision-makers to identify opportunities, grow commercial relationships, and deliver tailored payment and financial solutions.
This role requires a strong commercial mindset, the ability to self-generate opportunities, and the confidence to engage high-value clients across a fast-moving and competitive market.
You will also partner closely with Marketing, Partnerships, Merchant Servicing, Inside Sales, and Onboarding teams to convert new business opportunities and deliver a strong customer experience.
What You'll Do
- Self-generate new business opportunities through cold outreach, referrals, networking, and industry events.
- Build and manage a portfolio of strategic mid-market and enterprise merchant accounts across Australia and New Zealand.
- Develop strong relationships with business owners, founders, senior stakeholders, and key decision-makers.
- Drive adoption of WorldFirst's products and solutions across your client portfolio.
- Identify customer needs and provide relevant product education, guidance, and tailored solutions.
- Maintain regular engagement with merchants and clients to strengthen relationships and improve customer satisfaction.
- Work closely with internal teams to resolve client issues and support a smooth onboarding and servicing experience.
- Share market insights, customer feedback, and commercial opportunities with the wider business.
What We're Looking For
- Bachelor's degree holder with at least 3-4 years of experience in e-commerce, payments, fintech, cross-border trade, B2B sales, or related commercial environments.
- Proven track record of self-generating leads and managing commercial relationships with business owners, founders, or C‐suite stakeholders.
- Experience managing or acquiring mid-market, high-value, or enterprise client accounts would be highly advantageous.
- Strong relationship‐building skills with a solutions‐oriented approach to customer management.
- Confident communicator across phone, email, and face‐to‐face meetings.
- Strong attention to detail, with a structured approach to outreach, follow‐up, and account management.
- Ability to handle objections, manage commercial conversations, and solve customer problems effectively.
- Strong time management, task management, and problem‐solving skills.
- Comfortable working in a fast‐paced environment and able to learn new products quickly.
- Experience in payments, fintech, or cross‐border commerce would be advantageous.
- Must have the right to work in Australia.
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