Role reports to the Senior Director Customer Engagement APAC, HSM. The role will involve managing and executing all tasks to support Hilton Supply Managements business development and account management activities driving revenue back to the Hilton Worldwide Enterprise for the Australasia region. We are looking for an autonomous and entrepreneurial character that can continue to build on our successes.
Manager Customer Engagement Australasia HSM, will be responsible for performing the following tasks to the highest standards:
* Account Management and Activities (35%)
* Selling and bedding in Hilton Supply Management programs to support ongoing Customer Engagement activities including but not limited to new customer roll outs, new customer acquisition and traditional account management for existing clients
* Able to effectively manage a project roll out with support from corporate teams. This includes the scheduling of tasks, completion of milestones and coordinating multiple stakeholders over many time zones and functions to ensure project deployment
* Managing suppliers effectively and pro-actively to ensure opportunities for spend growth are continuously identified and executed
* Work with internal and external stakeholders including suppliers to obtain data or spend statistics. Where required run benchmarking analytics in conjunction with Field Ops Australasia
* Producing and communicating information regularly to customers, Hilton Supply Management team and corporate stakeholders as and when needed.
* Business Development Activities (50%)
* B2B sales experience across multi regions would be welcomed, ability to work between customer and supplier as a service provider.
* Create, manage and execute business development opportunities in region using traditional sales techniques including utilizing CRM tools and techniques.
* Have a strong start‐up mentality and self-starting attitude as HSM enters this developing region.
* Leverage internal and external relationships and resources to build a strong pipeline for the growth of HSM.
* Work effectively with the Field Ops Australasia to create and curate a range of programs designed for rapid sales and revenue ramp up.
* Foster collaborative relationships within the hotel and hospitality industry in market including identifying a robust pipeline of opportunities.
* Work with the APAC Customer Engagement team to achieve corporate KPI's and goals for Hilton Supply Management.
* Administrative Duties (15%)
* Communicates with team members providing relevant business information.
* Collaborates and provides general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
* Produces ad‐hoc Presentations for use in Customer Engagement / regional procurement team / HSM Global team.
* Attends departmental meetings pertinent to work assignments and topics of analysis.
* Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to HSM teams as required.
* Researches and responds to information requests from management.
* Ad‐hoc administrative and support duties.
* Utilize Salesforce CRM to manage all business development and account management activities including tracking KPIs.
* Support in quarterly billing cycles including data gathering from either customers or suppliers. This will also include the production of billing statements and distribution of both statements and invoices.
The success in this role will demonstrate itself through the following attributes and skills:
* Work with other team members and provide guidance on projects
* Strong negotiation skills and knowledge of business fundamentals
* Ability to multi‐task in an emerging market with a flexible and agile mindset, no 2 days are the same
* Strong sense of urgency and customer service
* Be able to prioritize responsibilities when faced with multiple, fast paced projects
* Knowledge on market, suppliers, hospitality would be a bonus
* Have a sales mindset with a focus on customer and driving value
* Ability to build and maintain strong working relationships with key stakeholders and investors
* Experience with all standard office tools / Salesforce knowledge is a bonus
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