IT Systems Administrator | Journey Beyond
Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours.
About You
To be a suitable candidate you will have Tertiary qualification in an information technology-related discipline. It is desired but not required that you also have a degree in an information technology-relate discipline and Microsoft & other IT industry related certifications. You will have excellent interpersonal and communication skills and enjoy working collaboratively with peers.
Along with this you will also have:
* On-Prem and Cloud Technologies experience.
* Active Directory and Application support experience.
* Basic understanding of ITIL framework.
* Knowledge of Windows operating systems.
* Good working knowledge of Microsoft Office 365 applications and Active Directory.
* Experience in laptop/desktop hardware troubleshooting.
* Working knowledge of telephony solutions and network concepts and equipment.
* Experience in user onboarding/offboarding processes, including hardware and software provisioning.
* Familiarity with IT ticketing systems for task tracking and resolution.
* End user support experience.
About The Role
Based in Airlie Beach at our Cruise Whitsundays office, you'll deliver IT support and assist with projects, backed by our Adelaide-based IT team.
As an IT System Administrator, you'll provide technical assistance to internal stakeholders, troubleshoot hardware and software issues, and maintain critical IT systems. This role is hands-on and varied, supporting both office environments and operational sites.
Key responsibilities will include
* Support laptop & desktop provisioning, including system builds and configuration for new hires and handle user onboarding and offboarding processes.
* Coordinate with vessel crew to perform maintenance outside business hours.
* Provide technical assistance via phone, remote sessions, and in-person desk support for operating systems and business applications.
* Monitor and respond to system alerts and alarms promptly, following established procedures to ensure timely resolutions.
* Action and resolve ticket in the IT support queue, ensuring timely updates and resolutions in alignment with service level agreements (SLAs).
* Perform account administration within Active Directory, Officer 365, and other business applications.
* Implement updates, patches, and security measures.
* Escalate complex technical issues to senior IT staff or external vendors as required, ensuring timely resolution and documentation.
* Undertake CWS technology project work under the guidance of IT team.
What We Offer
Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment
50% off at the Cruise Café & Bar
50% off the bar on board vessels
Free public transport
Salary sacrifice remote area benefits
How to Apply
If you're looking to bring your expertise to a new challenge, we invite you to join us on this exciting journey.
Apply now. Join us
Successful candidates are required to provide a current National Police Clearance.
A pre-employment medical may be required as part of the recruitment process.
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