Job Title: Operational Service Leader
We are seeking an experienced Operational Service Leader to lead the day-to-day operational management of cleaning and accommodation service delivery.
Key Responsibilities:
* Manage and coordinate the delivery of the plant and equipment maintenance program and all soft services for your allocated site
* Oversee all service contracts, ensuring SLA and KPI targets are met or exceeded
* Take full financial responsibility — purchasing, competitive pricing, tenders, approvals, and timely settlements
* Develop budgets, present to the Key Account Manager, and manage financial reporting
* Coordinate with stakeholders on significant projects and critical events, ensuring compliance with established rules
* Determine resource requirements for ISS and contracted staff to maintain service delivery
* Lead, manage, and develop reporting staff
* Set policy, objectives, and business plans for the site
* Build strong relationships with stakeholders
* Prepare and present regular reports to agreed criteria
* Ensure compliance with safety standards, promoting safe work practices
* Foster a culture of continuous improvement and site personnel satisfaction
Qualifications:
* Minimum 5 years in an operational leadership position
* Proven ability to build and maintain stakeholder relationships
* Solid financial and budget management skills
* Relevant degree or equivalent qualification
* Senior First Aid certification
* Strong interpersonal and relationship-building skills
* Strategic and operational mindset with a track record of driving improvements
* Excellent problem-solving skills
* Cultural awareness and ability to work respectfully with diverse backgrounds
* Results-focused with strong prioritisation and solution-generation skills
* Ability to work autonomously with high motivation, initiative, and resilience
* Capacity to balance security requirements with promoting healthy routines