Open Arms
Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is achieved through providing client centred, trauma informed, recovery oriented, needs driven and compassionate care, informed by the voice of the community.
The Business Operations Branch provides administrative and business support to Open Arms counselling services and the Division.
Role Description
This role is responsible for the day-to-day operations of Open Arms' Case Management System (CMS) Support Helpdesk (the Helpdesk). The Helpdesk services all Open Arms staff and external Outreach Provider Contractors in relation to technical issues and queries about the CMS (Salesforce).
The role reports directly to the Service Desk Team Leader and is a critical role for Open Arms, given the centrality of the system to almost all Open Arms services.
Position
APS 4 Service Desk Officer
We welcome people with diverse skills, experiences and perspectives.
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