Salary: $88,100 - $94,792+ Super + Salary Packaging
Location: Townsville
Employment Type: Full-Time Temporary
Department: NQ: Townsville IFS Team 3
Closing Date: 24 Dec 2025
About Act for Kids
Act for Kids is a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk. With over 25 centres nationally, we have supported thousands of children and their families for more than 30 years. Our teams are at the heart of everything we do, and we are united by a single purpose to help keep kids safe, heal from trauma and lead happy lives and thrive.
Working With Us
Make a difference every day in a values-led organisation.
We're more than just a workplace—we're a community built on shared values: Professional, Ethical, Caring, Courageous, and Collaborative. We're proud to be recognised for our commitment to inclusion and employee wellbeing.
* Inclusive Employer 2023–24 and 2025–26, recognised by Diversity Council Australia.
* Employer of Choice, awarded in 2019, categories including Health/Wellbeing; Leadership; + Work-Life Balance.
* Supportive culture that encourages diversity, wellbeing, and work-life balance.
What We Offer
* Extra leave, including wellbeing days, parental, study, exam, and pet leave.
* Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
* Fitness Passport including discounted fitness memberships to a range of facilities for you and your family.
* Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals.
* Ongoing professional development through our annual PD fund and structured support.
* Flexible work arrangements and a team that truly values what you bring.
About the Position
We are looking to welcome a Family Support Practitioner to our Townsville Intensive Family Support team. This frontline role manages cases and delivers tailored interventions to address family needs and child protection concerns. Through these duties, you will directly contribute to the wellbeing of children and families.
* Level 4 SCHCADS Award.
* Salary range: $88,100 - $94,792 + Superannuation.
* Full-time, Government funded position until 31 December 2026 with possible extension.
Key Responsibilities:
* Deliver an outreach model of complex‑case management programs to families in their home environment.
* Maintain a caseload of families and provide tailored evidence‑informed case management interventions.
* Engage with families, obtain their consent, and collaboratively develop a case plan to address unmet needs and child protection concerns.
* Facilitate social learning, community connectedness, good health, and well‑being for vulnerable families.
About You
* Hold a relevant tertiary qualification with professional registration (if required) and, a membership in a professional association (desirable).
* Demonstrate at least two (2) years' experience providing case‑management and therapeutic services to families, caregivers, young people and children in a child protection framework.
* Display a high level of cultural awareness and communication skills to facilitate effective work with families from different socio‑economic and cultural backgrounds.
* Possess high levels of IT skills (electronic database entry and Microsoft applications), time management skills, and an ability to work as part of a team.
Other Requirements
* Eligibility for a Working with Children Check or professional exemption.
* Current driver's licence.
* Legal ability to work in Australia (proof of eligibility required).
How to Apply
Click on the application link to submit your application. Applications will be reviewed as received. Please include:
* A resume.
* A cover letter addressing the key responsibilities of the role.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities.
If you require any adjustments or support to participate in the recruitment process equitably, we encourage you to reach out to the contact person below. Your information will be treated confidentially.
Contact: Julie Teakle at 8*** or ************@actforkids.com.au.
Closing Date: 24 December 2025
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