Clinical Support Officer - Mental Health Services
Pay Competitive
Employment type Full-Time
Job Description
* Req#: 209174
* Employment Type: 1 x Temporary Full Time & 1 x Temporary Part Time (Up to 05/05/2024)
* Position Classification: Administration Clinical Support Officer Level 3
* Remuneration: $31.53 - $32.57 per hour
* Hours Per Week: 38 / 16
* Requisition ID: REQ405706
Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.
What you'll be doing
The Clinical Support Officer (CSO) is a ward/unit based role to support the work activities of nurses, midwives, medical staff and allied health staff, providing timely and accurate administrative/transactional services for members of the health care team under the direction of the Nurse/Midwife Unit Manager (N/MUM). The CSO works closely with existing administrative staff at the ward/unit level. The role complements existing roles, systems and processes within the facility. The CSO provides timely and accurate administrative/transactional services for members of the health care team on designated units under the direction of the Nurse Unit Manager(s) - NUM(s). The CSO works under broad supervision but will be required to take some independent action. Scope exists for exercising initiative in the application of established work practices and procedures.
Selection Criteria:
* High level customer service skills
* Effective interpersonal skills with a demonstrated ability to develop and maintain relationships with clients
* Excellent time management and organisation skills with attention to detail
* Ability to work with minimal supervision and use initiative
* Understanding of the management of patient complaints and patient privacy
* Highly developed communication, coaching and facilitation skills.
* Demonstrated skill in the analysis of complex issues, problem solving, formulating new approaches and implementing comprehensive change programs and improvement strategies, including the ability to develop and monitor outcomes
Need more information?
For role related queries or questions contact Arpita Khristi on Arpita.Khristi@health.nsw.gov.au
Applications Close: 2nd July 2023
About the company
The New South Wales Ministry of Health, branded NSW Health, is a ministerial department of the New South Wales Government.
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