Installation and Commissioning Specialist
This is a key role in our team, where you will be responsible for installing, configuring and commissioning our products in airport environments across the US and neighboring territories.
You will work closely with Project Managers to deliver projects to scope, budget and timeline, representing us on site as the technical lead.
The role is delivery focused – from pre-install planning, testing to on-site deployment, customer training and short-term post go live hyper care before handing over to the Support team.
Key Responsibilities:
* Manage the successful implementation including on-site hyper care immediately after go-live to meet our and our customer's expectations, escalating and resolving delivery issues as required in close co-ordination with your Project manager.
* Deliver onsite product training to airport IT employees, covering operations, basic troubleshooting and maintenance best practices.
* Regular and transparent reporting on the progress of implementations and deployments to the project team.
* Follow change management processes and adhere to Service Level Agreements (SLAs).
* Assist in updating and maintaining knowledge base by creating or updating documentation, guides, and lessons learned after projects. Assist with the deployment of software updates and patching.
You will also image and configure OCs, servers and other hardware equipment during installations.
Requirements:
We are looking for an individual with at least 2 years' experience delivering hardware installations within airport environments and familiar with SaaS deployments in operational environments.
You should be comfortable delivering multiple product installations in parallel projects and adapting to different airport environments.
A customer first approach is essential, along with strong communication skills, stakeholder management ability, and confidence working in live operational environments under time pressure.
You should also have a self-starter approach with the ability to take ownership of installations end to end.
Familiarity with Networking, Installation and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end user devices is required.
Cloud infrastructure experience with Azure and AWS would also be beneficial.
What We Offer:
* Competitive salary
* Best in class Share / Equity Scheme
* 20 days annual leave + statutory holidays
* Take your birthday off work on us
* Extensive upskilling and training
* 401k scheme (employee only contributions)
* Company funded health insurance
* Company funded dental and vision insurance