Position Title: IT Support Officer Location: West Perth Job Type: Temp 6 month contract with a view to extension, full-time hours This position provides first contact technical and application support to the users of IT services within the Department and its client organisations.
The role involves a mix of operational duties and client services, ensuring effective use of IT equipment and software technologies, and providing high-quality support to users.
Key Responsibilities: Review and Improve IT Systems: Participate in team meetings to evaluate IT equipment, software technologies, and processes, identifying opportunities for improvements and developing standards and procedures.
Documentation and Knowledge Sharing: Prepare and maintain documented procedures, work instructions, and user guides, contributing to a knowledge base and sharing expertise with the team.
Asset Management and Trend Awareness: Assist in managing assets through their lifecycle and maintain awareness of IT trends, raising potential risks and ensuring compliance with standards.
Service Desk Operations: Provide professional and effective support to clients, including logging incidents, triage, software installation, and end-user assistance.
Client Assistance and Compliance: Assist clients with IT equipment and software, ensuring all services comply with branch policies, procedures, and standards.
Incident Management and Resolution: Monitor and action incoming requests, ensuring incidents are logged, prioritised, and resolved within agreed timeframes, while identifying faults and providing documented resolutions.
Required Experience: Demonstrated experience working within an IT environment and providing installation and end-user assistance, troubleshooting IT equipment and software, with an understanding of local area networks and data communication in a large multi-site networked environment.
Demonstrated ability to work effectively as part of a team and a willingness to contribute ideas and solutions to achieve positive business outcomes.
Well-developed communication and interpersonal skills, with the ability to articulate complex information clearly to both internal and external stakeholders at all levels.
Knowledge of contemporary IT issues.
Interested candidates are invited to submit their resume.
Interviews to commence immediately.
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