Universal Store – Westfield Whitford City, Shop 251, Western Australia, Australia
Role Overview
Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast‐paced, growing youth fashion retail company.
What We're Looking For
As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will lead from the front while bringing the team with them. We have a passion for our customers and a keen eye for detail.
A natural team player who adapts to changing environments, makes customers feel at home and shares skills learned in previous retail environments. A successful 2IC creates links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive, expansive outlook, thinking daily about "What is possible each day".
Essentials
* Fashion retail know‐how with hands‐on experience from stock room to shop floor
* Warmth and enthusiasm
* A strong voice, an open mind and an ability to respond rather than react
* Proven ability to create a sales‐driven culture to meet and exceed sales goals
* Willingness to go above and beyond when needed
* A true service ethic that defines every decision you make
* Flexibility and a positive reaction to change
* Strong commitment to maintaining high standards of quality and attention to detail
* Effective communication and interpersonal skills
* Ability to thrive in fast‐paced environments and manage multiple tasks simultaneously
A Typical Day
As a 2IC, you will lead from the front two days out of a five‐day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and our customers. You understand that our success rests with our customers. You'll help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstandingly looking stores with happy team members and customers as a daily deliverable.
Key Responsibilities
* Ensure the highest level of customer care in line with Universal Store service expectations
* Be willing to accept development and training
* Walk the walk and talk the talk – have integrity
* Foster a sales‐oriented environment in the store by assisting the Store Manager in daily coaching and support
* Implement visual merchandising (VM) and promotional strategies according to company guidelines
* Offer insights on stock levels and oversee inventory management for the store
What's Unique About Us
* Your success is important to us
* We genuinely care about your career and offer technical and leadership training
* We provide opportunities to grow and challenge yourself
* We provide feedback to help you achieve your goals
* You'll have a voice and the ability to influence the entire business
* Favourable roster with generous staff discounts
* Strong company culture
* Honest and transparent leadership
#J-18808-Ljbffr