Job Title
Synopsis of Senior Systems Engineer role involves technical leadership, mentorship, and advanced troubleshooting in a dynamic IT environment.
Main responsibilities include providing technical services across multiple vendors and vertical technologies delivering excellence in Windows and/or Apple focused technology services.
About the Role
* Handle escalations from Service Desk Technicians & Engineers while providing mentorship and support throughout the process.
* Advanced troubleshooting of network connectivity and general systems engineering issues ensuring optimal system performance.
Requirements
* Prior experience in a similar position with exposure to an MSP environment.
* Extensive background with Microsoft Stack (Intune, Azure, SharePoint, Exchange) with proven track record of working with networking and security technologies like Aruba, Juniper, Cisco, and Fortinet.