Position Title
Homelessness Outreach Worker (2 positions): One position for North Shore/Sea to Sky and one for Sunshine Coast/Powell River, British Columbia. Salary range: $64,991.02 – $75,143.40 annually. Job ID: 6827.
Position Summary
Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker connects with people experiencing homelessness or at risk of becoming homeless in community locations. The worker aids and assists individuals to navigate housing and related support systems. The incumbent collaborates and partners with shelters, supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of the multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent, minimize, and resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.
Candidate Profile
Education & Experience
* High school diploma plus completion of post‐secondary courses in social housing, community development, mental health, trauma counselling, or other relevant discipline.
* Considerable progressive experience in working with individuals experiencing homelessness and poverty related to physical, mental, or psychological disability, and/or substance use challenges.
* Sound experience in liaising with government, private and community‐based housing providers and working with individuals from diverse socio‐economic and cultural backgrounds.
* Some experience with crisis management and/or de‐escalation techniques.
* Or an equivalent combination of education, training, and experience acceptable to the employer.
* Tier 4 Criminal Record Check required.
Knowledge, Skills and Abilities
* Considerable knowledge of causal factors of homelessness, mental illness, and addiction.
* Sound understanding of the importance of cultural and community connections in supporting individuals to improve well‐being, exit homelessness, and thrive in housing.
* Good understanding or lived experience of the impacts of residential schools, generational trauma, and/or abuse.
* Sound knowledge of government, private and community‐based housing service providers.
* Good de‐escalation, negotiation, and conflict resolution skills to manage evolving situations.
* Good understanding of traditional, cultural and/or holistic wellness and healing initiatives.
* Exceptional verbal and written communication skills.
* Proficient in computer applications and software including MS Office tools.
* Demonstrated ability to empathize when engaging with individuals from diverse socio‐economic and cultural backgrounds, maintaining a high degree of confidentiality and sensitivity.
* Demonstrated ability to partner, with a curious perspective when engaging with a wide array of community partners (advocates, volunteers, local business owners, neighbours, and community members).
* Ability to develop strong partnerships with service providers and community partners.
* Ability to learn, understand and update BC Housing mandate, programs, and services.
* Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers.
* Ability to travel and work periodic evenings and weekends; a valid Class 5 BC driver's license and reliable vehicle are required. Successful applicants must maintain Security Clearance throughout their employment.
EEO Statement
BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada. Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace. We are committed to providing an inclusive and barrier‐free work environment and welcome applications from individuals of all backgrounds.
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