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Operations analyst

Sunshine Coast
Youi Pty Ltd
Posted: 10 March
Offer description

Apply now Job no: 988Work type: 38 HOUR WK - NOT ROSTEREDLocation: SUNSHINE COASTCategories: Operational Analytics

About the Role

This role sits at the intersection of data, systems and stakeholder engagement. You'll support the full lifecycle of incentive programs. From requirements gathering and build, through to reporting, optimisation and ongoing maintenance.

What You'll Be Doing

Incentive Scheme Management

1. Support the end-to-end lifecycle of YI, STI and MBS schemes
2. Develop and maintain SQL stored procedures and reporting datasets
3. Deliver fortnightly and monthly incentive results with high accuracy
4. Provide performance insights and contribute to periodic effectiveness reviewsi
* Source, transform and validate data from multiple systems
* Build and maintain dashboards and reports using BI tools
* Automate processes to improve efficiency and reduce manual intervention
* Present insights and recommendations to stakeholders at various levels

Stakeholder & Governance Support

* Partner with Operations, Finance and Data Platform teams
* Maintain documentation, governance standards and reporting processes
* Support compliance, remediation analysis and risk-related investigations

About You

* 1+ years' experience in a Business Intelligence or Data Analytics role
* Experience working with SQL Server, stored procedures and ETL concepts
* Strong data modelling and reporting capability
* Experience with visualisation tools such as Tableau, Power BI or Qlik
* Confident working with large data sets and transforming them into actionable insights

You'll also bring:

* Excellent attention to detail and testing discipline
* Strong organisational skills and ability to manage competing deadlines
* Professional communication and stakeholder management skills
* Analytical mindset with proactive problem-solving ability
* High integrity, accountability and alignment with Youi values

Experience within insurance or financial services is desirable but not essential.

Ways of Working

Youi operates a hybrid model, with a strong emphasis on in-office collaboration:

* In-office: Tuesday to Thursday
* Remote: Mondays and Fridays

Sippy Downs HQ (Sunshine Coast)Our purpose-built HQ offers free onsite parking, nearby public transport, and easy access to shops and cafés — plus a range of onsite perks. At Youi, we challenge the norm, in both insurance and hiring. With 3,000+ employees, we're growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, onsite wellness servicesWellbeing – Free fitness classes, bike hire, health checks, 24/7 EAP, social sports, virtual challenges, two onsite cafésFinancial Perks – 15% insurance discount, retail deals, free footy tickets, financial wellbeing & health insurance consultsGrowth & Recognition – Career progression, paid study leave, award-winning recognition program As a Circle Back Initiative member, we commit to respond to every application. Our Internal Talent Acquisition team handles all hiring, and we don't accept unsolicited resumes sent to hiring managers. Advertised: 06 Mar 2026 E. Australia Standard TimeApplications close:

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