Food & beverage operations manager (gold coast)

Job Overview

Oversee the daily operation of Conference Events, Bistro On3 and Room Service as a single integrated operation.

Responsibilities

• Ensure Brand and Luxury Standards are embedded in daily operations; conduct regular self‐audits and implement corrective actions.
• Deliver conferences and events in line with Banquet Event Orders; supervise room set‐ups and servicing to client specifications.
• Coordinate with Kitchen, Front Office, Housekeeping and other departments to ensure seamless F&B service.
• Monitor guest arrivals and build familiarity with VIP and regular guests to deliver personalised 5‐star experiences.
• Take accountability for financial performance across all outlets, managing wage costs, expenses and controllable costs to budget.
• Manage rostering to reflect business demand; control labour costs and oversee stock ordering and replenishment.
• Lead, develop and support the F&B team; provide direction to Outlet Supervisors and conduct performance appraisals.
• Establish and maintain ongoing training programmes aligned with Brand and Service Standards.
• Ensure compliance with WHS policies, RSA requirements and the Accor InterREACT programme.

Qualifications

• Proven F&B management experience in a five‐star luxury hotel, with responsibility across multiple outlets.
• Demonstrated ability to lead and provide strategic direction to a multi‐skilled team.
• Robust financial management and budgeting skills, with the ability to interpret operational performance data.
• Excellent people management, interpersonal and influencing skills.
• Exceptional client relationship skills, particularly with event clients and corporate stakeholders.
• Outstanding written and verbal communication skills.
• Current RSA certification and sound knowledge of liquor licensing requirements.
• Distinguished personal presentation in alignment with the Sofitel brand.
• Genuine passion for luxury hospitality and a guest‐first attitude.

Benefits

• Chef‐prepared meal complimentary on every shift.
• Laundered uniforms to ensure a polished appearance.
• Annual complimentary Sofitel stay to celebrate work anniversaries.
• Global discounts across Accor hotels, restaurants and experiences.
• Additional paid day off during your birthday month.
• Personalised reward programme curated to suit your lifestyle.
• Discounted on‐site parking, secure bike storage and convenient access to public transport.
• Walking distance to Broadbeach's best dining, shopping and coastline.
• Leaders who invest in your development, coaching and long‐term career.
• Global brand setting standards for French luxury hospitality.

Full Australian working rights are required for this position with the ability to work an average of ******* hours per week.

Full Time and Part Time employment available.

Diversity & Inclusion

We are proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.