Operational excellence manager - wa/sa

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As part of our newly established Operational Excellence function, we are recruiting an Operational Excellence Manager to act as the state lead for execution and performance uplift across our WA/SA retail network.

This is a field-based leadership role where you will partner closely with Regional Managers, State Directors and Store Leaders to strengthen operational discipline, enable consistent execution and remove parries impacting store performance across all EssilorLuxottica retail brands, including OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank.

Success in this role is defined by measurable operational uplift ensuring priorities land in stores, actions are followed through, and teams are supported to deliver at the highest standard.

This is a fully field-based role involving daily store engagement and travel across your state/region.

• Serve as the Operational Excellence state lead, driving execution consistency across all EssilorLuxottica retail brands
• Partner with senior field leadership to embed operational priorities and elevate store performance outcomes
• Conduct structured store visits to assess execution, identify gaps and unlock opportunities for improvement
• Coach and influence store teams and leaders to strengthen capability, accountability and operational rhythm
• Identify systemic barriers to execution and drive cross-functional solutions that make it easier for stores to succeed
• Own follow-through and closure, ensuring actions are delivered, sustainable and measurable
• Support national operating frameworks, tools and governance rhythms to ensure initiatives land effectively in the field
• Build trusted relationships and credibility as a strategic partner to frontline leadership

You will bring:

• Strong experience in multi-site retail operations, regional leadership or operational excellence roles within large-scale environments
• Proven ability to influence both store teams and senior field leaders to drive results through partnership and execution discipline
• A track record of lifting operational consistency, capability and performance across a store network
• Highly developed coaching, stakeholder engagement and communication skills
• Strong commercial and operational acumen, with the ability to translate insight into action
• Confidence operating autonomously in a field role with extensive travel and high accountability
• A practical, solutions-focused mindset and passion for continuous improvement

• Shape and embed a new national Operational Excellence function
• Work across multiple iconic retail brands in your state/region
• High-impact role with strong visibility across the business
• Company car allowance and tools to support field work
• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off across all brands
• Access to world-class learning via Leonardo, our online learning platform
• Clear career pathways into senior operations, field leadership or operational excellence roles
• Join Australia's Retail Employer of the Year 2025

Click Apply Now to join EssilorLuxottica and help drive operational excellence across our retail network.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

We are an inclusive, team-first company, our people are at the core of everything we do