Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).
Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?
At voco, Surfers Paradise, hospitality is a career. We believe in the art of hosting, where every detail matters.
Job Summary: As Duty Manager, you will play a key role in ensuring our guests have a seamless stay. You will assist in managing the front office area and attend to guest requests. You will have sound computer skills, like a challenge and thrive on problem solving.
This isn't just a job; it's an opportunity to shape something special from the ground up.
Responsibilities:
* Be a brand ambassador for voco, Surfers Paradise
* Ensure compliance with safety and regulatory standards are maintained
* Oversee reception and at times night audit, and maintain accurate hotel accounts and reports
* Liaise with all hotel departments to solve challenges and strive for guest satisfaction.
Skills & Experience:
* Minimum 1 year of experience in a similar role within hospitality.
* Proficiency in hotel property management systems (Opera would be an advantage)
* Strong attention to detail
* Exceptional communication skills, both written and verbal
* QLD RSA/RSG certificates (or ability to obtain)
* Full Australian work rights
This role offers not just a job but a chance to grow with a globally respected hotel brand.
Come and join a passionate team of hospitality professionals dedicated to delivering exceptional guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.