Client Care Representative | Clinical Administration - Chermside
We have an exciting opportunity for a dedicated and hands-on Client Care / Admin professional at our hearing clinic in Chermside, located in the Chermside Medical Centre.
This is a permanent, part-time role (24 hours per week) working Monday, Wednesday and Friday, 8 : 30am to 5 : 00pm.
For the right candidate we will also consider permanent employment of up to 38 hours per week.
Who are we?
Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania.
We offer an advanced range of diagnostic services and tailored hearing solutions.
We believe in enriching people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.
Join our mission and become part of our team
What will you be doing?
As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic.
You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients.
Your responsibilities will include :
Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
Greeting clients at the clinic and updating client records
Assisting with client and doctor enquiries
Answering clinic phone calls and emails
Providing basic troubleshooting and servicing for hearing devices
Accurate billing of appointments
Other general office duties
What do you need to be successful in this role?
A passion for delivering an amazing client experience
Excellent verbal and written communication skills and lots of patience
Demonstrated experience working within a team environment
Demonstrated judgement and advanced skills in the delivery of administrative services
Excellent problem-solving skills
Willingness to cover sick leave and annual leave at our other clinics from time to time.
Why work with us?
Competitive remuneration package
Salary packaging options
Paid parental leave
Birthday leave
Generous employee discounts on Sonova Products for yourself and your family
Ongoing training and support to help you grow and excel in your career
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning
Equal opportunity
Sonova is an equal opportunity employer.
We team up.
We grow talent.
We collaborate with people of diverse backgrounds to win with the best team in the marketplace.
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you
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