Organisation/Entity: Sydney Trains- Job Category: Call Centre & Customer Service- Job Location: Sydney, NSW, AU, 2000- Job Ref No: 80544- Employment Type: Fixed Term Full-Time- Salary Range: $1145.8-$1145.8**About us**
At Sydney Trains our vision is to keep Sydney moving by putting the customer at the centre of everything we do. We work at the heart of local communities and integrate cutting edge technology to deliver efficient rail services which exceed expectations and support a rapidly growing economy. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. We conduct our operations in the community in compliance with the principles of ecologically sustainable development.
**About the team**
Customer Operations brings together Customer Service and Operations Delivery and has been created as part of the Sydney Trains Transformation Program. Integrating the two areas will enhance collaboration and ensure that we work seamlessly to deliver memorable customer journeys each and every day, both now and into the future. Service experience's purpose is to ensure every customer receives helpful, efficient and caring service, across the station network and transfer points Service Experience puts the customer at the centre of service delivery.
**The opportunity**
Customer Operations are currently looking to fill Cleaner in Charge (CIC) positions at multiple locations however a Talent Pool will be created to cover other vacancies that may arise winthin Metroplolitan Sydney. Working within Customer Operations, you will be responsible for providing consistent and high-quality cleaning services at Sydney Trains stations and trains. In conjunction with providing front line assistance to your Area Manager, the CIC actively engages the team to develop a strong team-based work culture with the aim of improving cleanliness and customer satisfaction.
**What you will be involved in**
- Ensure that employees are competent and confident to perform their role through coaching and guidance to maintain high standards of performance
- Leading by example including high quality cleaning services within a customer environment
- You will operate on a 24 hour, 7 days rotating roster in where you will manage and perform cleaning duties
- Coordination and allocation of your teams cleaning responsibilities including resource allocation and ensuring task completion
- Provide ongoing support and coordination to the Customer Area Manager to resolve any cleaning issues
- Provide onsite induction for Contractors wherever applicable
- Actively promote safety and focus on continuous improvement initiatives
Please click here to view a copy of the position description.
**About you**
You are a dedicated Cleaner in Charge who wants to be a key part of a high performing cleaning team. You will ideally have demonstrated experience in leading a team including providing hands on assistance to staff along with the below mentioned skills:
- A level of exposure to cleaning will be greatly beneficial but not mandatory. Full training is provided
- Demonstrated ability to supervise and motivate staff and priorities in a multi-cultural work team
- Demonstrated analytical and problem-solving skills with demonstrated capacity to operate in a team-working situation within an environment of competing priorities, frequent change, and procedural reform.
- Computer literate with experience using mobile technology such as mobile devices.
- A strong communicator with an ability to have difficult communication
**Salary and benefits**
The salary for this position is $1,145.80 per week plus superannuation and leave loading.
Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
- Free travel on Government trains, buses and ferries
- Applicable Shift Allowances and Penalty Rates
For more information on Employee Benefits click here
**Interested?**
Joining Transport for NSW, you'll have access to a range of unique government benefits in a flexible work environment like no other. If you're ready to step into this meaningful and rewarding role, we want to hear from you.
**How to apply**
**Applications close: 11:59pm, Sunday 4th December**
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.
We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.
Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to di