MCM Sales and Service Pty Ltd – Warrnambool VIC
Sales / Parts Advisor
Full-Time or Part Time | Outdoor Power Equipment & Motorcycle Dealership | Warrnambool, VIC
About the Role
In this hands‑on role, you'll be a key contact point for customers – in‑store, online, and over the phone – assisting with sales, spare parts, and product advice. You'll be responsible for creating a positive customer experience, from initial enquiry through to after‑sales support.
Key Responsibilities
* Respond to customer enquiries via phone, email, SMS, and in person.
* Accurately record customer information and parts/service requirements in our Dealer Management System.
* Assist customers in identifying and purchasing the correct parts, accessories, and equipment.
* Process transactions and prepare quotes and invoices.
* Maintain strong customer relationships through expert product knowledge and service.
* Follow up on quotes, orders, and backorders to ensure timely communication.
* Assist in stock control, including reordering, receiving, and stocktaking.
* Help maintain showroom and parts displays to a high standard.
* Support the sales team during peak periods or events.
What We're Looking For
* A passion for motorcycles, outdoor power equipment, or related machinery.
* Proven experience in retail sales or parts interpreting (motorcycle or power equipment industries desirable).
* Exceptional customer service and communication skills (written and verbal).
* A professional, friendly manner with strong attention to detail.
* Good mechanical knowledge or interest in learning about technical products.
* Ability to work well both independently and as part of a team.
* Comfortable using computer systems, point‑of‑sale software, and parts catalogues.
* Strong organisational skills and the ability to juggle multiple tasks.
* Willingness to learn and grow within the role.
What We Offer
At MCM Sales & Service, we are dedicated to providing a supportive and rewarding work environment for our team. You'll enjoy a competitive salary, opportunities for career development, and the chance to work with a friendly and experienced group of professionals. We also offer generous staff discounts on parts and services.
This full‑time or part‑time position (including alternating Saturdays) is available for immediate start. To apply, please use the "Apply for Job" button and include your Cover Letter and Resume detailing why you are the right person to join our team. Please email any further enquiries about this position to**@mcmtrading.com.au
#J-18808-Ljbffr