Job description:
The Opportunity
On behalf of a Government Agency, we are looking for APS3 Client Service Officer(s) based in Melbourne. This is a 6 month assignment working full time in the office, Monday to Friday, 37.5 hours per week.
As the APS3 Client Service Officer you will;
Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
Organise provision of rehabilitation aids and appliances
Process client reimbursements for medical expenses privately incurred and manual health payment
The above duties may involve;
answering telephone queries from contracted health providers as rostered and ad hoc (call centre environment phone queues)
processing requests for treatment and exercising delegations where appropriate
preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions
capturing and recording data
checking eligibility for reimbursements
liaising with internal staff
To be considered for this role you will demonstrate;
Experience in administration, call centre and/or customer/service delivery workplace
Ability to pick up IT systems
Strong organisation skills and the ability to manage competing priorites
Strong communication skills
To Apply
As this role is with a Government Agency, applicants are required to be Australian Citizens.
Note: You may be required to provide evidence of your COVID-19 vaccination status.