Join to apply for the Chief Concierge role at Mondrian Seoul Itaewon.Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Job DescriptionAs the Chief Concierge at Mondrian Seoul Itaewon, you will be responsible for overseeing the day-to-day operations of the Concierge department, ensuring that guests receive exceptional, personalised service in line with our luxury brand standards. You will demonstrate an unwavering commitment to guest satisfaction, consistently prioritising their needs and ensuring an exceptional experience. You will lead and manage a team of talented professionals, driving service excellence and achieving departmental goals while fostering a culture of guest satisfaction. Reporting directly to the Front Office Manager, you will work closely with all hotel departments to elevate guest experiences, resolve conflicts, and ensure seamless operations. You will serve as a departmental role model and assist the Front Office Manager in hiring, training, scheduling, evaluating, counselling, disciplining, motivating, and coaching the concierge team.QualificationsManual drivers' licence is essentialFull Australian working rightsProven concierge experience in a luxury hotel or resortDemonstrated leadership experience requiredExceptional knowledge of the Gold Coast region, including local attractions, restaurants, events, and cultural landmarksExcellent communication and interpersonal skills, with a natural ability to connect with guests and anticipate their needsOpera Cloud experience desirableApplication RequirementsFirst name *Last name *Email *Phone *Resume (pdf, doc, docx formats, max 2MB) *Must answer the questions in the applicationBy clicking submit, I consent to the collection of my data in accordance with Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here.Thank you for applying!Good luck!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesHospitality
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