2 days ago Be among the first 25 applicants
Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Front Office Night Supervisor to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.
As the Front Office Night Supervisor, you will:
* Oversee all property operations during the overnight shift in the absence of the Night Manager and broader leadership team.
* Represent property management in handling and resolving any guest or operational concerns.
* Personally assist in managing issues and completing key overnight tasks to ensure a seamless guest experience.
Monitoring Property Operations:
* Supervise overnight activities, including late-night arrivals and early departures.
* Reconcile daily audits in collaboration with the Finance team.
* Ensure all overnight operations are compliant with brand and procedural standards.
* Monitor departmental supplies and maintain a safe and secure working environment.
* Support inventory counts and contribute to meeting guest satisfaction and employee engagement targets.
* Monitor overnight employee performance and uphold service standards.
Supporting Profitability & Revenue Goals:
* Review and analyze financial data to identify operational improvements.
* Address guest issues with empathy and efficiency, ensuring lasting resolutions.
* Monitor chargebacks, rebates, and discrepancies to reduce financial loss.
* Enforce cash-handling protocols and investigate variances.
* Work closely with the leadership team to implement corrective action plans where necessary.
About You:
* Experience with OPERA property management system or similar
* Relevant experience in a similar role
* A valid Driver's License is required
* Full Working rights in Australia
* Enthusiastic to escalate your career
* Self-motivated, driven and energized in a fast-paced environment
* Armed with smart solutions and a can-do attitude
* Attention to detail in all aspects of work
* Strong written and verbal communication skills
* Prior luxury hotel experience would be preferable
* Industry-leading training programs.
* Access to Marriott's Live Fully Rewards Program .
* Discounted hotel stays for employees, family, and friends.
* Discounts on food and beverages across Marriott properties.
* Employee recognition programs to maintain motivation.
* Wellbeing and mindfulness initiatives.
* Access to an Employee Assistance Program .
* Complimentary dry cleaning for work attire.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Hospitality
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