Key Responsibilities * Provide operational support (on-site and remote) to Queensland Health sites as required. * Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise. * Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained. * Provide excellent customer service by applying effective organisational and communication skills. How you will be assessed * Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains. * Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks. * Ability to identify and resolve ICT related problems within defined Service Level Agreements. * Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment. Specific Working Conditions: * It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16): * measles, mumps, rubella (MMR) * varicella (chicken pox) * pertussis (whooping cough) * hepatitis B * Participating in on-call arrangements may be a requirement of this position. * Appropriate remuneration under the Award will apply. * Reasonable travel as negotiated may be a requirement of this position. * An open 'C' class driver's licence is desirable. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes Competitive salaries * 12.75% superannuation * 17.5% leave loading Employee wellbeing * 38 hour full time work week * Access to 24/7 confidential employee support providers and counsellors including for immediate family members * Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development * Career progression with more than 300 diverse career pathways and career support to take you further! * Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description. Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.