Join to apply for the Customer Experience Consultant role at Veolia Australia and New Zealand3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Consultant role at Veolia Australia and New ZealandThe OpportunityThe OpportunityWe're seeking an experienced Premium Care Consultant to join our team in Keysborough, VIC. In this role, you'll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.What's on offerAttractive remuneration package | Annual performance bonusA close-knit team environment that prioritises inclusion and collaborationOpportunity to collaborate with and learn from a variety of departments across the businessMonthly culture daysFree on-site parkingWhat you'll be responsible forManaging incoming tier 1 customer enquiries from Premium Care and National Key AccountsDelivering a First Contact resolution experience for customer inquiriesBuilding and maintaining strong relationships with internal and external stakeholdersManaging personal and team cases within specified SLAsContributing to process improvements and business enhancement initiativesWhat you'll need to be successfulMinimum 3-5 years' experience in customer service, preferably in a contact center environmentProven proficiency with CRM systems, particularly Salesforce and SAPExceptional written and verbal communication skillsStrong problem-solving abilities with a focus on customer satisfactionVeolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance .A Veolia CareerAll Of Our Employees Are Entitled ToOur Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contractEmployee share planAnnual salary review with bonusSupport to pursue educational and development opportunitiesAccess to endless career options and pathways, Veolia promotes from withinEmployee Assistance Program (EAP)Bupa health insurance discountCorporate DiscountsFitness PassportVolunteer OpportunitiesSalary sacrificing (i.e. super, novated leases)We are a Circle Back Initiative Employer and commit to respond to every applicant.Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples.We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Veolia Australia and New Zealand by 2xSign in to set job alerts for “Customer Advisor” roles.Moorabbin, Victoria, Australia 15 hours agoMelbourne, Victoria, Australia 3 days agoSouthbank, Victoria, Australia 1 week agoLynbrook, Victoria, Australia 3 weeks agoMulgrave, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Service Advisor - Contact CentreMulgrave, Victoria, Australia $27.50-$30.19 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMalvern East, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoCustomer Service Consultant - Inbound callsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoKeysborough, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$145,000.00-A$160,000.00 1 week agoSouthbank, Victoria, Australia 22 hours agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoNotting Hill, Victoria, Australia 4 weeks agoRichmond, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoWe’re unlocking community knowledge in a new way. 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