6 months contract with a potential to extend Based in South Brisbane Universal consultant- Call center opportunity with a well known organization A fantastic opportunity for a 6 months contract with the possibility for an extension. Attractive hourly rate and based in the heart of Brisbane city. Based in South Brisbane $34.58/Hour + Super Ideal Start date: 13th May 2024 100% in office role Working Hours: Monday - Friday 7:00 AM - 7:00 PM Typical Duties and Responsibilities The Customer / Client Services Officer will be responsible for the following, but not limited to: Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries; Acting as an escalation point for more experienced Customer / Client Services Officers, to assist in the re-direction and resolution of queries; Have some accountability for the quality of outcomes; Updates databases to reflect changes to the status of customers and prospective customer; Arranges the dispatch of goods, information kits and brochures to customers and interested parties; and Any other duties incidental to the above. Experience / Knowledge / Skills Familiarity with ticketing / case management systems; Ability to work within established routines and guidelines; Carries out their assigned duties under general direction; The ability to communicate, written and verbally, clearly and effectively with all levels of internal staff and external clients; and May be required to check the work or provide guidance to other employees at a lower level or provide assistance to less experienced employees at the same level. Qualifications You usually need prior experience in a call centre or a customer service role to work as a Call Centre or Contact Centre Officer. While formal qualifications aren't essential, a certificate III in customer contact or engagement or another related field may be useful. Reference number: BBBH237059 Profession:Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Company: Hudson Australia Date posted: 23rd Apr, 2024