**Job description**:
- **6 Month Position Available Within State Government**:
- **East Perth location and Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.**
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This position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments.
**REQUIRED SKILLS, KNOWLEDGE, OR EXPERIENCE**
- Appropriate ICT related qualifications or equivalent industry recognised qualified qualification, or relevant industry experience in a medium or large organisation.
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Knowledge of contemporary ICT trends, developments and standards
- Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.
- Ability to work independently and within a team
- Excellent interpersonal skills
**ADDITIONAL REQUIREMENTS**
**Outcomes**
- Allocates, monitors and resolves Incident and Service Requests, ensuring that agreed service level targets, KPIs and operational requirements are achieved.
- Utilises endorsed ICT Support Services tooling and technologies (e.g. IT Service Management System, Group Policy, SCCM, VDI and GPO) on a day-to-day basis as required.
- Adheres to and enforces policies and procedures related to Standard Operating Environment (SOE) and IT hardware and software asset management.
**Reporting**
- Submission of weekly timesheets using the customers nominated timesheet system RCTI.
- Monthly Project Status Reporting (PSR) in-line with departments reporting guidelines to the Manager and BID Category/Office Manager for each assigned project
**Meetings**
- Attendance at quarterly business engagement branch meetings
- Contract review meeting at expiry of contract, and other meetings as required.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
📌 Service Desk Analyst
🏢 DFP Recruitment Services
📍 Perth