Company Background:
Pearl Home Care is one of Australia's trusted and growing home care providers. We offer the best professional and affordable in-home care that supports the aged community to continue living comfortably and independently at home.
We are seeking a passionate, reliable Administrator / Scheduler to coordinate and manage care service delivery. The ideal candidate will be friendly, client-focused, empathetic, and detail-oriented, treating others with dignity and respect. A natural relationship builder, you'll bring honesty, dependability, and a positive attitude, making you a valued team member. The successful candidate will coordinate, manage, and administer the delivery of care services to our clients.
This role is responsible for:
* General administration with respect to tasks performed
* Rostering and Scheduling of client services
* Liaise with Contractors and Employees and other stakeholders
* Participate in meetings and minutes taking
* Assisting with the enquires via phone and walk-in enquires
* Obtaining basic information for client assessments
* Managing client and staff compliance
* Other administration duties as requested by the team
Preferred Skills:
* Excellent customer service skills with exceptional verbal and written communication skills
* Previous administration experience within the aged care/NDIS
* Experience in Visual Care or similar platform for client care and rostering
* Knowledge of My Aged Care, Support at Home, and NDIS
* First Aid & CPR are essential
* Valid Driver's Licence
* High level of computer literacy, with a sound understanding of Microsoft Office applications
* An outgoing personality with high energy levels, good communication skills and a personable telephone manner
* Ability to problem solve and think quickly under pressure
* Possess a 'can-do' positive attitude and work well in a team environment
* Ability to multitask with a strong attention to detail while keeping calm and focused
* Excellent time management skills
* Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external stakeholders.
Essential criteria:
* Certificate III in Individual Care or Equivalent (Preferred but not Mandatory)
* Current Australian Drivers Licence
* Own Car with Comprehensive Insurance
* Current First Aid and CPR Certificate
* National Police Certificate
Benefits:
* Paid training and travel allowance
* Flexible working hours
* Professional development opportunities
* Permanent employment opportunities
We have an enthusiastic and dynamic Team that is ready to support your next career move. Training will be provided to help you transition into this role.
Do you want to be a part of the growing organisation? Please submit your resume (including the contact details of two referees from your most recent position/s) and cover letter outlining how your skills, knowledge, and attributes are suited to the position to Pinkesh Patel at
Use Subject: Scheduler / Administrator
Candidates from all backgrounds and cultures are encouraged to apply.
Job Types: Full-time, Part-time
Pay: $60,000.00 – $72,000.00 per year
Benefits:
* Employee discount
* Referral program
Work Location: Hybrid remote in Katoomba, NSW 2780