Customer Service Representative
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You will play a vital role in delivering exceptional customer experiences through outstanding service and support. Your goal is to empower customers with the products and services they need to enhance their telecommunications experience.
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Main Responsibilities
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* Deliver Exceptional Customer Service: You will provide a collaborative approach, identifying and meeting customer needs to deliver an outstanding in-store customer journey.
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* Customized Solutions: Provide tailored solutions for customers to meet their specific requirements.
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* Achieve Sales Targets: Achieve sales targets and key performance indicators (KPIs) while maintaining a positive and resilient approach to customer service.
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* Continuous Growth: Continuously learn and grow within the role, developing skills and knowledge to support customers effectively.
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Key Benefits
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* Discounts: Enjoy 30% discount on Telstra services.
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* Exclusive Offers: Access exclusive discounts and offers across 240 brands and partners.
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* Inclusive Leave Policy: Benefit from a flexible and inclusive parental leave policy.
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* Learning Opportunities: Access over 17,000 learning programs.
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* Team Rewards: Participate in team performance-based rewards and recognition programs.
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Requirements
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* Building Connections: Ability to build connections with new and existing customers.
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* Sales Drive: Drive to reach and exceed sales targets and KPIs.
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* Positive Approach: Positive and resilient approach to customer service.
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* Customer-Facing Experience: Experience in a customer-facing role.
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About Us
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We are an iconic Australian brand with a global footprint, committed to being a great place to work while making a positive impact on the world.
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We have a why that drives us to be our best, whether it's endless career opportunities, an amazing work-life balance, or making a difference.
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