Lancemore Mansion Hotel Werribee Park is currently searching for an experienced Guest Service Manager to join our front office team in a casual capacity.
About the Role
* Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay.
* Act as an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person.
* Make recommendations on the hotel and local area.
* Respond to guest feedback, concerns or complaints appropriately and follow up/report as required.
About You
* Success in a similar role and experience with front office reception and reservations work.
* Deliver exceptional guest service and enjoy helping, problem‐solving and being accountable for your workload.
* Have an acute eye for detail, exceptional administrative skills and be able to pick up systems quickly.
* Work well under pressure in a varied, fast‐paced environment, taking initiative and working collaboratively.
* Commitment to flexibility to work mornings, evenings, overnights, weekends and public holidays for a minimum of six months.
* Positive mindset and a can‐do attitude.
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