**About the Role
**The Operations Support Clerk role is accountable for the resolution of enquiries, while also managing damaged and unidentified items that require repacking and data logging. This position offers a mix of hands-on work and data entry, ensuring comprehensive support for our customers.
**What we offer**
- The working hours are Monday-Friday, 1.00pm - 7.00pm (Part Time, 30 hours a week)
- Our Brand: Team Global Express was listed as one of LinkedIn's Top Companies of 2023 in Australia.
- Staff Discounts: Enjoy various benefits from Coles Express, G'Day Rewards, Officeworks, Hertz, and more.
- Well-Being: We offer free well-being and mental health services to all employees.
**What You'll Do**
- Creating consignments for delivery in manifesting program.
- Handling customer paperwork & tracking PODs
- Communicating with regional agents to follow up on deliveries
- Troubleshooting delivery issues
- Monthly meeting with the customer
- Picking & labelling different drink products (includes manual handling)
- Creating pallets & wrapping freight for transit
- Basic computer skills (outlook, excel, word)
- Billing/accounts enquiries
- Communicating to management any updates
- Handle damaged and unidentified items, performing hands-on repacking and data logging as required.
- Resolve customer enquiries by carrying out desktop-based research in all relevant internal systems and platforms or by speaking to Operational colleagues.
- Source an outcome as quickly as possible for the customer - make outbound customer contact (as per the customer's preferred contact method) within 24 hours where possible.
- Document outcomes and close the enquiry
- Follow up on Activity closure to ensure a fast resolution for the customer.
- Keep the customer informed of progress, updates, and outcomes.
- Professional presentation on teams meeting with customer every month.
- As described above this role consist of manual handling drink cartons up to 25 kg.
- Forklift license desired.
**About Team Global Express**
**Why TGE**
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
**An inclusive workplace, works for everyone**
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Maori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
**Our recruitment process**
**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.