Housing Case Manager - Immediate Housing Response
Pay: SCHADS 4.1+ casual loading and super
Location: Southport, Gold Coast
Employment Type: Locum contract | Immediate start to 30 June 2026
Tradewind Australia is partnering with a well-regarded community services organisation to recruit locum Housing Case Managers within the Immediate Housing Response program on the Gold Coast. Based in Southport, these frontline roles offer the opportunity to support highly vulnerable singles, couples and families who are accessing emergency hotel accommodation while working toward safer, longer-term housing outcomes.
About the Role
As a Housing Case Manager, you will provide intensive, client-centred case management to people experiencing homelessness or acute housing crisis. Working within a fast-paced and highly responsive program, you'll support clients with immediate accommodation needs, safety planning, service navigation and practical steps toward more stable housing.
This role will see you working with people facing a range of complex and intersecting issues, including family violence, child protection concerns, alcohol and other drug use, mental health challenges and broader family support needs. You'll be part of a collaborative team, while also having the autonomy to assess risk, respond to crisis and build strong engagement with clients during highly vulnerable periods.
Benefits
1. $55.73 per hour + super
2. Office hours and no weekends
3. Immediate start, contract through to 30 June 2026
4. Opportunity to build experience across homelessness, family support, mental health, AOD and family violence
5. Southport-based with fleet vehicles provided
Key Responsibilities
6. Deliver intensive case management to singles, couples and families in emergency motel accommodation
7. Complete intake, triage, assessment and crisis response for people experiencing homelessness or immediate housing risk
8. Develop strengths-based, trauma-informed case plans in partnership with clients
9. Support clients to identify goals, address barriers and work toward longer-term housing outcomes
10. Assess safety, wellbeing and risk, including responding to complex presentations and crisis situations
11. Maintain accurate case notes, data entry and administrative records across relevant systems
12. Liaise with internal teams and external services to coordinate practical supports and referrals
13. Contribute to a responsive team environment, including shared duties and program support as required
What You'll Bring
Essential
14. Diploma in Community Services or a related field, at minimum
15. Demonstrated case management experience within community services, ideally homelessness or crisis support
16. Strong understanding of person-centred, strengths-based and trauma-informed practice
17. Experience working in fast-paced crisis or outreach-style environments
18. Ability to engage effectively with people experiencing complex and overlapping challenges
19. Well-developed communication, rapport-building and assessment skills
20. Strong written communication and confidence using databases, Microsoft Office and case recording systems
21. Current QLD Driver Licence
22. Current Blue Card
23. Ability to work both autonomously and as part of a team
Desirable
24. Bachelor level qualification
25. Experience or exposure across homelessness, family and domestic violence, child protection, AOD, mental health or family support
About Tradewind Australia
Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.
We partner with leading organisations across Australia to connect skilled professionals with roles that align with their values, strengths and long-term career goals.
What sets Tradewind apart:
26. Winner of multiple Candidate Experience Awards
27. Specialist consultants with deep sector expertise
28. Tailored support throughout the entire recruitment process
29. Insight into organisational culture, leadership and role expectations
30. Transparent communication and ongoing post-placement care
We focus on supporting people, not just filling jobs.
Apply Now
If you're an experienced community services practitioner ready to step into a meaningful locum opportunity supporting people in housing crisis, we'd love to hear from you. Please apply today with your CV and a short cover letter or contact Melissa.Jacquier@twrecruitment.com.au or on 1800 572 358 for more information.
Commitment to Child Safety, Inclusion and to be an equal opportunities employer
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities. All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.
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