Job Expectations
About the Role
This is a senior field role where you will utilize your people and technical skills to make a meaningful impact, putting smiles on our customers' faces and bringing more possibilities to Australian homes and businesses.
As part of a dynamic field service team, you will discover a diverse and inclusive workplace where no two days are alike. You will enjoy a wide variety of work right across our network and within the homes and businesses of our customers, delivering timely, high-quality and brilliant customer service.
In your day-to-day work, you will be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you will see the impact of your work in real time with every satisfied customer.
Key Responsibilities:
* Installation, repair and maintenance of telecommunications equipment
* Detection and resolution of faults in copper and fibre networks
* Provision of exceptional customer service and support
Requirements
To thrive in this role, you will be an autonomous and motivated self-starter with extensive experience in telecommunications, fault-finding and installs. You will have an appetite to learn and develop on the job, and ideally hold a relevant certification such as ACMA or a Certificate 3/4 in Telecommunications.
You will also possess strong communication skills, both written and verbal, and be comfortable working to tight deadlines. Additionally, you will have a current driver's license and be available to work required hours within the 7am-7pm timeslot, including travel to areas of work away from your nominal place of residence.
What We Offer
We offer a range of benefits, including:
* A competitive salary package
* 18 weeks of paid parental leave
* Discounted gym memberships and other corporate benefits
* A device allowance or mobile device
* Options for salary sacrificing
* An inclusive work culture that prioritizes balance and wellbeing
* A dedicated and caring team of subject-matter experts to train and support you
About Us
We are a pioneering organization that has created Australia's network, a network made for more. Our spirit drives us forward every day, and together we help lift the digital capability of Australia by connecting homes and businesses everywhere. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities and cultures.