About Toll Group
We're a global leader in logistics, transport and supply chain solutions. With over 130 years of experience, we've been helping businesses solve their challenges worldwide.
The Opportunity:
You'll play a vital role in enabling sustainable, global supply chains with our Global Forwarding division as a Supply Chain Manager based in Melbourne, Australia.
As a key member of our team, you'll be responsible for ensuring exceptional service delivery and client satisfaction. This includes:
* Proactively reviewing external client reports and conducting monthly audits to ensure operational excellence and client satisfaction.
* Utilising dashboards to monitor data integrity and guarantee accurate information management.
* Leading the preparation and execution of Client Implementation Plans, adhering to best practices and client-specific requirements.
* Maintaining comprehensive client profiles and visit records, fostering strong client relationships and personalised service.
What You'll Need to Succeed:
To succeed in this role, you'll need:
* Extensive experience in the Global Freight Forwarding industry, ideally in a similar position, with a deep understanding of industry dynamics and client expectations.
* A proven track record in successfully managing large, multi-million dollar key accounts, demonstrating the ability to drive growth and client satisfaction.
What motivates you?
At Toll, you can help make a difference. We're passionate about progress and committed to delivering what matters. Join us and be part of shaping the future of freight forwarding.