Customer Portfolio Manager
The successful applicant will be responsible for managing a portfolio of customers, providing exceptional customer service and understanding customer needs.
* Maintain strong relationships with customers and understand their business requirements;
* Review customers' fleet to optimise performance and reduce costs;
* Lead a team of Fleet Managers to manage the customer portfolio and provide professional fleet management services;
* Capture business potential of clients and maximise renewal and margins through upselling products and services;
* Take ownership of issue resolution and ensure contractual obligations are met;
* Foster productive relationships with key decision makers through regular structured visits;
* Provide ongoing customer reporting and oversee preparation and delivery of customer reviews;
* Demonstrate knowledge of SG Fleet systems and support training of the Fleet Management team in these systems;
* Build rapport and pursue revenue growth opportunities;
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Requirements
To be successful in this role, you will need:
* A tertiary qualification in a business-related discipline (desirable);
* Experience building and maintaining relationships at senior corporate level;
* Effective communication, negotiation and presentation skills;
* Superior IT proficiency including Microsoft Office;
* Strong numeracy skills and understanding complex finance/taxation concepts;
* An up-to-date understanding of Australian fleet management, FBT and salary packaging environment;
* Strong initiative, problem-solving, patience, flexibility and cooperativeness;
* Ability to work autonomously;
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Benefits
We offer:
* Up to 4 wellness days per year;
* Industry leading 20 weeks paid parental leave;
* Monetary service milestone awards;
* Career progression opportunities;
* Education support including a learning budget and free access to LinkedIn Learning;
* Two paid volunteer days per year;
* Health and wellbeing support including subsidy and Employee Assistance Program;